IMPORTANT CLARIFICATIONS ABOUT DOCKMATE’S 17 FACTS
Which are either entirely unimportant or just plain false.
Dockmate has recently posted what they are calling “17 Important Facts About Dockmate" on their website. Obviously, each of these so called “Facts" needs to be fact checked for accuracy and relevance.
1- Dockmate Frequency Hopping Spread Spectrum (FHSS). Which Dockmate call’s advanced technology
However this 115+ year old technology can hardly be called advanced since the basic
form of it was patented in 1903. At that time it was advanced.
2- Dockmate uses the latest technology with multiple processors (CPU). The Dockmate receiver’s main board has its own CPU and each digital module or CAN bus module that Dockmate uses has its own CPU. Depending on the vessel’s equipment, there can be up to 7 separate CPU’s in the Dockmate. Analog modules do not require a CPU
The leading company obtains secure transmission by using 2 CPUs for EVERY board
or module. This provides security AND redundancy… not one or the other.
3- Dockmate has dual relays for safety and redundancy. All Dockmate analog modules have dual relays with multiple contactors in each relay. ALL four (4) contactors in the relays need to engage in order for the engine to go into gear. If one relay does not engage, then the vessel will NOT go into gear. If one of the relays fails while the vessel is in gear, the boat GOES TO NEUTRAL. The Dockmate ALWAYS defaults to neutral.
This configuration doesn’t compare to the leading manufacturer’s system which is four relays AND dual CPU’s for every function. In an inferior system, if a single CPU fails, so does the entire system. For remote control of your valuable asset, family and friends only the best should be good enough, cheap pricing for inferior equipment is not an acceptable trade-off for safety.
4- Dockmate has highly-advanced and proprietary NextGen customizable software and diagnostic tools. Every time the Dockmate is turned on, it performs a “status check” on the system. If there are any issues, then the transmitter and receiver will alarm the user. The NextGen software will be able to determine exactly what the issue is.
A status check is standard on all electronics. What is preferable is a system that has
been proven to run without failure for more than 15 years, with secure software and has many thousands of other owners who understand the importance of such electronics on their yachts. Failure just simply is not an option.
5- Dockmate has LED lights on the receiver to let you know that all of the processors are operating properly. Dockmate also has lights on the transmitters for battery level and to indicate the status of the two-way radio transmission.
This is true with all modern electronic devices… even your TV remote. So this is nothing
unique or special. Just more fluff.
6- Dockmate has a visual and an acoustical alarm on the remote in the highly unlikely event that communication is ever lost.
Better to have a system that does not lose communication.
7- Dockmate has a designated “Take Command” feature to switch between the Dockmate remote and the boat’s electronic engine controls. This feature depends on the manufacturer of these controls. Most controls have a “take command” button and the Dockmate “SEL” button operates the same way. The “SEL” button must be pressed to activate the Dockmate.
The fact is that without a ‘take command’ control, the system is at risk. This is a function of the remote control system. And, bypassing it (as they admit) is very dangerous.
8- Dockmate remotes are completely waterproof and float! If your remote happens to be dropped in water or gets water in it and stops working for any reason, then please send it back to Dockmate for a FREE replacement unit, which will be returned to you all-programmed and ready to go. The Dockmate remotes have a rubbery finish that is soft to the touch and durable. The Dockmate product has a three (3) year warranty.
The DockMate remote carries an IP 67 rating; NOT a proper IP 68.
9- The Dockmate TWIST is the ONLY 3-axis remote and it can be operated with ONE HAND. The TWIN remote is flat with convex pads over each function to easily interpret what function you are using without having to look at the remote.
How can DockMate claim to be “the ONLY 3-axis remote"? Maybe it’s because most
manufacturers of electronic Joy Stick devices have moved on to 4, 5, 6 and even 7 axis remotes. So, trying to sell this as an advantage is nothing special. Here you see even every drone is a 6 -Axis remote
10- The Dockmate receiver is IP64 rated and manufactured to the highest standard of quality. All of the cables connections on the Dockmate receiver are waterproof; however the Dockmate is designed to be mounted under your helm in a dry location, just like all other electronic equipment.
Almost every piece of marine electronic equipment has an IP rating to prevent water ingress Dockmate written specifications show it as IP50, which is NO WATER PROTECTION AT ALL and the video shows it as well. Furthermore, the picture shows a jumble of exposed wiring which demonstrates the poor quality of this product and its installation and speaks for itself.
11- Dockmate can connect to the vessel’s electronics controls using an analog or digital connection. Dockmate uses custom-made “Plug N Play” cabling and no cutting has to be done in order for the system to work.
Actually what is shown is “plug-and-bypass" for these FEW manufacturers’ control systems, not the other 20 manufactures controls out there in use.. This type of installation risks failure due to bypassing the original on-board control systems and all of their “brain box” critical controls. This risky setup is NOT authorized by any of these control manufacturers. In fact, here are the strongly worded responses provided by 2 prestigious electronic controls manufacturers, Side-Power and Aventics.
12- Dockmate uses custom made cables that are exact replicas of the manufacturer’s cables. Watch the video for a sample of our “Plug N Play” cables. If you don’t see your specific electronic control cables in the video, then please email us and we will send you a picture.
See above regarding “Plug-and-Bypass" cables that are unauthorized and risk serious failure.
13- Dockmate has been through extensive testing and has FCC certification.
An FCC certification is a fundamental certificate. Even a $2.00 key fob remote has one. Where are the Independent Lab Certifications of Marine Compliance as it relates to the Dockmate system which others have? Most probably: THEY DON’T EXIST!
14- Dockmate is fully licensed and insured. Dockmate EU has worldwide product liability insurance and each distributor also has product liability insurance. Since the inception of Dockmate in 2012, there has never been an insurance claim.
An insurance claim was avoided due to a rumored crash that settled and was negotiated outside US jurisdiction.
15- Dockmate has proven in federal court that they do not infringe on any patents, in fact, Dockmate provided irrefutable evidence that would invalidate any relating patents to wireless remote control technology which competitors think are contestable.
This is patently FALSE. In fact, the Dockmate case they filed was dismissed by the judge in Federal court.
16- Dockmate has relationships with several well-known and long-established companies like Side Power, VETUS and Glendinning. Dockmate also has a demo boat with VETUS and Glendinning.
Again, completely FALSE. The purported “relationship” with these companies (see above false fact 11) do not exist. In fact, they Dockmate reverse engineers the software of these companies in order to attempt to copy capability. The simple fact they bought a Vetus thruster and a Glendinning control for a boat DOES NOT, in any way, constitute a “relationship". And the e mail from Sidepower speaks for itself. It’s just another False and misleading statement made to project legitimacy.
17- Dockmate has been in business since 2012 with several thousand (5,000+) units installed worldwide on hundreds of different boat manufacturers.
This is nonsense! Even the manufacturer of this product makes no such inflated claims regarding number of installed systems as that is not permitted in the EU.
Exaggerated “facts" are not facts. Misleading claims are not facts. You should only rely on verifiable, proven information. Everything else is just an opinion or a lie. When making the important choice for remote yacht control, go with the only tried-and-true and proven technology. Go with the original, patented Yacht Controller®.